Right of Withdrawal

1. No Right of Withdrawal for Business Customers
The right of withdrawal applies exclusively to consumers within the meaning of Section 13 of the German Civil Code (BGB). Contracts concluded with entrepreneurs within the meaning of Section 14 BGB (e.g. companies, agencies or production companies) are not subject to the statutory right of withdrawal. This applies in particular to styling services provided in connection with photo, film and video productions as well as other commercial assignments.

2. No Right of Withdrawal for Appointment-Based and Personalised Services
Consumers do not have a right of withdrawal for contracts concerning services that are provided for a specific date or period (§ 312g para. 2 no. 9 BGB) and/or are tailored to the personal needs of the customer (§ 312g para. 2 no. 1 BGB). This applies in particular to make-up and hairstyling services, bridal styling, trial appointments and other styling services booked for a fixed appointment.

3. Right of Withdrawal in Exceptional Cases
If, in individual cases, a right of withdrawal exists (for example where the service is neither appointment-based nor personalised), the withdrawal period shall be fourteen days from the date the contract is concluded. To exercise the right of withdrawal, the customer must inform us of their decision to withdraw from the contract by means of a clear statement (e.g. by email). To meet the withdrawal deadline, it is sufficient that the notification of the withdrawal is sent before the withdrawal period has expired.